Refund policy

Thank you for supporting Dex! We're excited to help your child learn, explore, and grow. If Dex isn't the right fit for your family, we're here to help.

90-Day Return Window

You may request a return within 90 days of receiving your Dex device.

To be eligible for a return:

• The Dex device must be in good working condition.
• All original accessories, packaging, and materials must be included.
• Returns must be initiated by the original purchaser via our official support channels.

How to Start a Return

Start return on Shopify by filling out the form or mail support@dex.camera

• Your order number
• The reason for the return
• Any relevant photos or videos if the item is defective

Our team will review and provide a return shipping label and instructions.

Refunds

Once we receive and inspect the return:

• Approved returns will be refunded to your original payment method within 7–10 business days.
• We reserve the right to deduct a restocking fee (up to $25) if the product is returned damaged or incomplete.

Non-Returnable Items

We cannot accept returns for:

• Devices that have been damaged due to misuse, drops, or water exposure
• Units returned without prior authorization
• Items purchased through third-party resellers (please contact them directly)

Defective or Damaged Products

If your Dex arrived damaged or isn't working properly, please contact us within 7 days of delivery. We'll work quickly to offer a replacement or repair at no cost to you.